Email Connection's call centre facility makes the collection of your client's e-mail addresses quick and effective. This ensures a seamless and successful roll out of your e-billing solution.
Professionally trained call centre agents contact each individual client and describe the e-billing process in detail. All of our agents are equipped to handle any questions or comments regarding the delivery of financial documentation using e-mail. During the process, all information required for your e-billing solution is captured and checked for consistency and human error.
The call centre can either be based at Email Connection's premises or the company's premises. By making use of Email Connection's infrastructure, which includes human resources, computers and telephone lines, a cost effective and convenient collection of email addresses is ensured.
About the call centre agent:
Email Connection's call centre agents have extensive training in:
Understanding and explaining Email Connection's e-billing and related
services.
Telephone technique in terms of mannerism and clarity of message
being conveyed.
Ensuring that they speak to the correct person, ask and collect all the
required information.
Accurate capturing of information.
Lateral thinking in addressing concerns and ensuring a positive
experience for both parties.
Since this is a full time function of the call centre agent in a supervised environment, there are no distractions; the agent is incentivised for efficient and accurate results.
Naturally, all information collected by the call centre remains the property of the client at all times. The necessary security and confidentiality related documents are signed by all parties involved in the call centre.
